1. Introduction & Scope
Welcome to KindredCare US. We deeply respect your privacy and are committed to protecting your personal data. This legally binding Privacy Policy informs you as to how we look after your personal data when you visit our website, use our marketplace services, undergo background checks, or interact with us in any digital capacity.
Our platform is designed to connect families with premium caregivers, and the integrity of this connection relies heavily on the strict, legally compliant data practices outlined below. This policy applies to all users (parents, guardians, and independent caregivers) residing in the United States.
person_search2. Information Collection
We systematically collect, use, store, and transfer different categories of personal data essential for operating a trusted childcare marketplace:
- badgeIdentity & Vetting DataLegal First name, middle name, last name, date of birth, Social Security Number (SSN - encrypted and solely for background checks), and government-issued ID images.
- contact_mailContact DataResidential address, billing address, active email address, and verified cellular telephone numbers.
- paymentsFinancial DataBank account routing numbers, tax routing information, and payment card details (processed securely via PCI-DSS compliant Stripe).
- location_onLocation DataPrecise geolocation for matching nearby families and nannies, and IP address logging for anti-fraud measures.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
- Contract Execution: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., matching a nanny with a family).
- Safety & Trust: Conducting extensive Motor Vehicle (MVR), state, and continuous federal criminal background checks on caregivers.
- Legitimate Interests: For the running of our business, provision of administration and IT services, network security, and preventing fraud.
- Legal Obligation: Where we need to comply with a legal or regulatory obligation, including mandatory reporting to law enforcement or child protective services if necessary.
verified_user4. Data Security & Retention
We have engineered strict security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. KindredCare utilizes enterprise-grade architecture.
5. Third-Party Service Providers
We meticulously vet external processors. We may share your personal data with the following categories of legally compliant third parties:
Payment Processors
Stripe Inc. handles all Escrow, Payouts, and Card info under PCI-DSS Level 1 compliance.
FCRA Background Checkers
Accredited consumer reporting agencies to perform SSN trace, sex offender registry, and watch-list searches.
Cloud Infrastructure
AWS, Neon Database, and Cloudflare host our data with SOC 2 Type II compliance.
Mapping & Geolocation
Mapbox processes anonymous coordinates to calculate precise driving distances for jobs.
6. Your Legal Rights (CCPA & Privacy)
Under the California Consumer Privacy Act (CCPA) and other state-specific privacy laws, you possess fundamental rights regarding your personal information:
Right to Access & Portabilityexpand_more
Right to Deletion (Right to be Forgotten)expand_more
Right to Non-Discriminationexpand_more
Questions or Data Requests?
If you have any questions about this privacy policy, wish to execute a data deletion request, or contact our Data Protection Officer, please reach out via formal email.